npsGraph is a platform that allows companies to track their Net Promoter Score (NPS) and compare their performance at local, national, and industry levels. After subscribing to a paid plan, users gain access to a dashboard with insights and trends about their NPS evolution.
You can sign up by visiting our website and selecting 'Sign Up'. You will need to choose a subscription plan to access the dashboard and data.
We offer three plans: a one-time payment plan that provides access to the same data but without future updates, and two subscription plans that include updates either weekly or daily. You can find detailed information on our Pricing page.
Yes, you can upgrade or downgrade your subscription plan at any time from your account settings.
No, we do not offer a free trial as obtaining NPS data is costly. However, you can explore a demo version of the dashboard before subscribing.
NPS is calculated by subtracting the percentage of detractors (0-6 ratings) from the percentage of promoters (9-10 ratings) based on customer feedback.
We collect data from public sources such as Google, TripAdvisor, and Yelp, as well as from direct integrations with review platforms. Additionally, we leverage artificial intelligence (AI) to refine insights and provide more accurate analytics.
The frequency of NPS score updates depends on your subscription plan. With the one-time payment plan, you receive a single snapshot of your NPS data without future updates. The weekly plan provides updates once per week, while the daily plan ensures your data is refreshed every day.
Local compares your score with businesses in your city/region, national with businesses in your country, and industry with companies in the same sector.
Improving your NPS score involves addressing customer feedback, enhancing service quality, and encouraging satisfied customers to leave positive reviews.
Your dashboard includes your current NPS score, historical trends, competitor comparisons, and detailed analytics on customer sentiment. Our team is working hard to add new reports and tools to provide even deeper insights and help you make better decisions.
Yes, you can see how your NPS score compares to competitors at the local, national, and industry levels. However, for privacy reasons, we do not provide NPS scores for specific individual competitors, such as the business next door.
At the moment, no. However, we are working on continuously improving our technology and features.
Yes, your dashboard displays trends over time, allowing you to track improvements or declines in customer satisfaction.
You can update your billing details from your account settings under the 'Billing' section.
If a payment fails, you will receive a notification and will need to update your payment method to continue accessing npsGraph.
Yes, you can cancel your subscription at any time, but access will continue until the end of the billing period.
No, we do not offer refunds, but you will retain access to your dashboard until the end of your current billing cycle.
You can contact our support team via the 'Help' section on our website or by emailing support@npsgraph.com.